Please check our FAQs section to see if we have answered your query online. If not, feel free to contact us using the details below or by using the details on the contact us page.
Please note all calls to Customer Services may be monitored and recorded for purposes of training and quality control.
Click the link at the bottom right of the page for Online Non-Transactional Customer Service. We can help you with destination information, cardholder benefits or answer questions about your cardholder experience.
Never send your full card number or PIN through email, all we need is the 10 digit number printed on the back of your card (Customer ID) and your name.
We try to respond to emails straight away - but we will always make sure we get back to you within 24 hours. If you need help right now, it might be best to call us.
0788 38 4000
Please remember to put the international dialing code when calling from abroad.
+250 788 38 4000 (If you are calling from overseas.)
Your call will always be answered by a member of our Rwanda customer service team - we're here 24 hours a day, seven days a week.
C/O Card Services
Ecobank (Rwanda) Limited