If you have a query about a transaction on your Visa GlobalTravelWallet Card, please call the
24hours Card Services team immediately (or within thirty (30) days of the transaction debit date).
They will be happy to check your Visa GlobalTravelWallet Card and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can dispute this on your behalf.
You will need to complete a dispute form, sign it, and send the signed version to firstname.lastname@example.org.
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If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.
Download the dispute form
Please help Card Services to assist you by providing as much information as you can.
They'll send a response within ten (10) working days of receiving your query.
You can click 'Cardholder Login' if you wish to:
Card Services Numbers
In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following: