Privacy Policy
Privacy built into every experience.
We’re committed to protecting your personal & business information and being transparent about how we collect, use, and safeguard your data.
Last Updated: Tuesday 1 September 2026
GlobalTravelWallet (“GlobalTravelWallet”, “GTW”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, store, and protect information when you use the GlobalTravelWallet mobile application, website, products, services, and related features (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
GlobalTravelWallet provides digital financial and travel-related services that may allow users to:
- Create and manage multi-currency accounts
- Send and receive money locally and internationally
- Exchange supported currencies
- Request and receive currency exchange offers
- Make peer-to-peer transfers
- Create and manage virtual cards
- Link eligible physical, debit, credit, and loyalty cards
- Fund accounts using supported payment methods
- Purchase travel services
- Purchase and manage eSIM services
- Discover travel destinations and experiences
- Access other financial and travel-related services
Depending on your location and the service you use, certain financial services may be provided by regulated financial institutions, payment providers, card issuers, licensed foreign exchange providers, or other authorized partners.
2. Information We Collect
We collect information necessary to provide our Services, comply with applicable laws, protect our users, and improve our products.
2.1 Information You Provide
This may include:
Account Information
- Full name
- Email address
- Phone number
- Date of birth
- Country of residence
- Preferred language
- Username or GTW Tag
- Password or authentication credentials
Identity & Verification Information
Where required, we may collect:
- Government-issued identification
- Passport or national ID information
- Identification numbers
- Proof of address
- Selfies or photographs
- Video or other verification information
- Information required for identity verification and compliance checks
Where legally permitted and necessary, we may use biometric information for identity or authentication purposes, such as facial verification or Face ID.
Financial Information
Depending on the Services you use, we may collect:
- Bank account details
- Account numbers
- Payment card information
- Currency account information
- Transaction information
- Funding and withdrawal information
- Exchange information
- Payment history
- Merchant or recipient information
Where possible, sensitive payment credentials may be processed directly by regulated payment processors or card providers rather than being stored by GlobalTravelWallet.
Travel Information
If you use our travel features, we may collect:
- Travel destinations
- Flight information
- Hotel or accommodation information
3. Information Collected Automatically
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4. Location Information
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6. How We Use Your Information
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7. Legal Bases for Processing
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8. Financial and Transaction Information
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9. Peer-to-Peer Transfer
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10. Currency Exchange and Merchant Offers
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11. Card Information
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12. Biometric and Face Verification
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13. Age Requirements
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15. Data Security
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16. Data Retention
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17. Your Privacy Rights
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18. Managing Your Information
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19. Marketing Communications
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20. Third-Party Services and Links
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21. Children’s Privacy
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22. Changes to This Privacy Policy
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23. Contact Us
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24. Complaints
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25. Country-Specific Privacy Rights
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26. Your Consent
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Your Privacy. Our Responsibility.
GlobalTravelWallet is committed to keeping your information secure, using it responsibly, and being transparent about how your data is handled.
If you have questions, concerns, or need help with your privacy, we're here to help.
Contact Support